The things people ask

No, and we would rather say so plainly than take the order and disappoint you. Every bouquet is bought at market on the morning it goes out, which is why they look the way they do and why we need a day. Order before 5pm and it goes out on the next delivery day.

We hand-deliver in Epsom. Check any postcode on the delivery page and it tells you the fee and the first date we could get there. Outside the area you can collect from the studio, and The Petal Post reaches the rest of the country by post.

Tell us where to leave them and we will: a porch, a shed, a neighbour, a gate code. With no instruction and no answer at the door we take them back to the studio, keep them in water, and contact you to arrange another day.

Not a slot, no. We deliver through the working day on a planned route. If the flowers are for a particular moment, say so in the order and we will do what we can with the route.

The size, the palette and the feeling, yes. The individual stems, not always. We buy what is good at the market that morning rather than ordering a fixed recipe weeks ahead, which is the whole point. We never substitute down in value, and if something you specifically asked for is not available we tell you rather than quietly swapping it.

Most of what we send gives you a good week, and often two with a little work. Re-cut the stems, strip anything below the waterline and change the water every couple of days. There is a whole page on it.

Never, in anything. It is a single-use plastic that does not break down and it goes into landfill after one arrangement. Everything we send, including the wrap and the twine, can go on the compost.

Yes, and thank you for asking. Lilies are seriously poisonous to cats, even the pollen. Tell us in the order and we will leave them out and use something else in the same colour.

Your card details never touch our server. The payment form belongs to Stripe and your card goes straight to them. We see that a payment succeeded, the amount and the last four digits, which is all we need to match it to an order.

Hana Blossom is not registered for VAT, so no VAT is charged and none appears on your receipt. The price you see is the price you pay.

When you place the order, and you see the full total including delivery before you commit. Nothing is added afterwards.

From your account, on the same screen as everything else. One click to open it, one to confirm, and we do not ask you why. You can skip a single delivery or pause for a while instead. The deadline for all three is 48 hours before a delivery, and your account shows you the exact date and time.

No. It runs until you stop it, and stopping it costs nothing. Gift subscriptions are the exception in the other direction: they are paid up front for a set number of months and they do not renew, so nobody gets a surprise charge.

Photograph them where they are and email us within two days with your order reference. We will replace them or refund you, whichever you would rather. We do not ask you to send flowers back and we do not ask you to prove anything.

Not once they are made. The Consumer Contracts Regulations exclude goods that deteriorate rapidly, and cut flowers are the clearest example there is, so the usual fourteen-day right does not apply. Contact us before we buy the stems, which in practice means at least a full working day before delivery, and we will cancel and refund in full.

Most couples come to us nine to twelve months out. We take a limited number of weddings a year so the ones we take get our full attention, and popular dates go first.

Yes, on trade terms, with a named contact and proofs that come back when we said they would. Flowers and paper come from the same studio on one timeline, which is the thing a separate stationer cannot offer you.