Subscription terms
It runs until you stop it, and stopping it takes one click. Skip, pause and cancel all live on the same screen in your account. No phone call, no form, and we do not ask you why.
You are charged the same amount before every delivery. Nothing is hidden and nothing changes without us telling you first.
What you are charged
The price shown when you subscribe, taken automatically before each delivery, for as long as the subscription runs. It is the same at every frequency. Before you pay we show you the amount, how often, and roughly what it comes to in a year.
Delivery is charged once, on your first one. Every delivery after that is included.
The card details are held by Stripe, not by us. We never see your card number.
When it is charged
The first payment is taken when you subscribe. After that, each payment is taken shortly before the delivery it pays for, on the same cycle you chose.
If a payment fails we will try again and email you. If it keeps failing we pause the subscription rather than quietly cancelling it, so nothing is lost while you sort out a card.
Skipping, pausing and cancelling
All three are in your account, on the same screen as everything else.
- Skip one
- That delivery does not go out. The subscription carries on and the next one comes as normal.
- Pause
- Nothing goes out and nothing is charged until the date you choose. You can start it again at any time.
- Cancel
- It stops at the end of the period you have already paid for. The delivery you paid for still comes. Nothing is charged after that, and there is no cancellation fee, ever.
The deadline is 48 hours before a delivery. After that the flowers for it have been bought and it goes out. Your account shows the exact date and time you have until, so you never have to work it out.
Changing it
Size, palette, how often, which day, and the address. All of it, from your account, up to the same 48-hour deadline. Changing the size changes the price from the following delivery.
If we change the price
We will email you at least thirty days before any price change takes effect, and tell you the old price and the new one. If you do not want to continue, cancel before it applies and you will never be charged the new price. We will not change a price without telling you.
What you will get
Bought at market on the morning it goes out, in the palette you chose. The individual stems change with the season, which is the point. The size and the palette do not.
If a delivery arrives in poor condition, the refunds page applies to it exactly as it does to a one-off order.
Gift subscriptions
Paid up front for 3, 6, 12 months. They do not renew and nobody gets a surprise charge at the end. Whoever receives it does not need to make an account, and they can change the address and the palette by contacting us.
Your right to change your mind
Fresh flowers are excluded from the fourteen-day cancellation right because they deteriorate rapidly, which is explained on the refunds page. That exclusion applies to each delivery. What it does not affect is your ability to cancel the subscription itself, which you can do at any moment, for any reason or none.
If we have to stop
If we ever need to end a subscription, for example because we no longer deliver to your postcode, we will tell you and refund anything you have paid for that has not been delivered.
Last updated 19 September 2026.